The Next 7 Things You Should Do to Build Customer Loyalty

Loyal customers not only visit and spend more often but also offer free word of mouth promotion. Yet why is it that there are still many small businesses who continue running after new customers as a means to augment the bottom line?

If you want your business to be successful in today’s competitive market, you must […]

The 5 Secrets to Humanizing Your Brand for a Better Business

If you delve into how people do business in the past (let’s say around 1980s), you can see the big difference in the rules of engagement between that time and today. Businesses and consumers would only meet when a transaction was taking place. Otherwise, everyone went their separate ways and had their own space. Good […]

What is CRM and why does it matter?

For any types of business, the interactions between associates and employees as well as with customers and prospects tend to move and increase rapidly. And as a business starts to flourish, the relationships fostered within the business can go as far as truly personal. That said, it is critical to have a customer relationship management […]

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